Mission, Vision and Guiding Principles

Cheltenham Township Library System Mission Statement

The Cheltenham Township Library System fosters a love of reading and lifelong learning by providing free and convenient access to information, technology and entertainment. The system’s friendly, courteous, and well-trained staff responds to the dynamics of our diverse community in a welcoming environment.

As an innovative library system, we respond with promptness and flexibility to changes in technology and the needs of the community.

Cheltenham Township Library System Vision Statement

Building community, transforming lives – Cheltenham Township Library System - the first choice for information and entertainment.

Guiding Principles

Customer Service - Having what customers want; creating policies that are customer- centric; friendly; and listening.

Fiscal Responsibility – Always working within means, ensuring that what you provide is supported.

Intellectual Freedom – Ensuring that all customers have privacy, unrestricted access and confidentiality.

Physical Plant – is comfortable, clean and safe and supports our role as a community gathering place

Lifelong Learning – information and recreation for our customers at all stages of their life

Knowledge, Information Dissemination – The staff must have the expertise to meet the needs of the customers.

Free and Equal Access – For all our customers

Creativity, Flexibility, Innovation – The ability to change with the times and to incorporate changes in a timely manner to benefit customers.

Community Building - Providing a forum for civil discourse and interaction where diversity is celebrated but the focus is on similarities rather than the differences between neighbors.